[NOTE: I keep promising to share the good updates. They are coming. But first, this just in…]
No matter how often we are subjected to the whims of health care administrators, it feels like a surprise every time. I understand it must be hard to plan for emergencies; not just your own, but the thousands of accidents that happen to people every day, sending them to hospitals. Doctors and nurses, radiologists, therapists and so on have the kind of “people skills” that we need to put Humpty Dumpty back together again. Hospital and insurance administrators, however, seem to have the people skills of Mike Tyson.
I think I understand. Maybe it stems from working as middlemen in a broken health care system. Sometimes it makes me want to bite someone’s ear off, too. Like this afternoon, when the social worker casually informed me that Kyle will be discharged tomorrow.
“That’s great news!” is probably what she expected me to say. Instead, my reaction probably came across like “WTF, tomorrow?”
Kyle’s amazing progress is great news, but I’m more concerned about his continuity of care right now. I’ve been expecting this kind of “treatment” (read: getting kicked to the curb with little warning) ever since some nurses started cooing things like, “Look how well you’re walking… You’ll be out of here tomorrow!” And so it happens.
I swear insurance agents have spies like dingbat CIA operatives, the ones who don’t know how to tell a reliable informant from someone who just likes the attention. Or those who already have a certain narrative in mind and then select only the facts that hold that desired story together.
“Don’t worry, everything will go smoothly,” is hard to believe when the person saying that cannot tell you who Kyle’s next case manager will be.
“All of that will be taken care of during tomorrow’s meeting.” You mean the one you haven’t told Jeff about yet?
“I’m about to call him now.” Great, thanks. Will Kyle have a room to stay in tomorrow while his father is in said meeting?
“Don’t worry, everything will be fine.” Except when she says that, I hear instead: “I have no actual information for you at this time.”
NYC has a program called Early Intervention. I’ve heard great things about their services, but the Orwellian in me is absolutely terrified by that name. Regardless, they are the ones we now will pin our hopes on for continuing the excellent therapy which has gotten Kyle this far.
Who wants to bet about how late Early Intervention will be to arrive on scene? (It’s a wager I hope to lose. I much prefer being pleasantly surprised.)